Frequently Asked Questions

NEATOLABS is the world's only fully integrated personalization ecosystem built from the ground up to work as one system. Unlike competitors who piece together third-party solutions, we developed every component ourselves:

• Complete end-to-end automation with zero manual intervention
• 60-second process from design to finished product
• No integration headaches or compatibility issues
• One vendor, one support team, one seamless workflow
• Patent-pending robotic technology with camera-guided precision

While our solutions work best as a complete ecosystem, you can purchase individual components. Each solution - the 3D Configurator, Order Prep Automation, and LumiaBox marking equipment - is industry-leading on its own. However, the true power comes from their seamless integration, eliminating the typical challenges of connecting multiple systems.

Our system handles virtually any product that can be laser marked or engraved, including:

• Drinkware (tumblers, mugs, water bottles)
• Promotional products
• Tools and industrial items

The robotic arm adapts to any shape or size without fixtures or manual setup.

Our patent-pending system uses advanced computer vision to automatically detect and align products for perfect marking every time. The camera identifies the product's exact position and orientation, then the robotic arm uses vacuum gripper technology to pick and present it to the laser at the optimal angle. This eliminates manual positioning, fixtures, and human error while handling unlimited SKU variety.

Our profanity filter automatically screens all customer text and images before production, protecting your brand without manual review. It detects inappropriate content in multiple languages, flags questionable designs for review, and can be customized with your specific guidelines. This feature alone saves hours of manual checking and prevents costly mistakes.

Yes! Our AI-powered vectorization automatically converts any image quality into perfect engravings. Low-resolution photos, hand-drawn sketches, and even smartphone pictures are intelligently processed to create crisp, clean laser files. The system enhances edges, optimizes contrast, and prepares files specifically for laser marking - all automatically.

Yes, our 3D Configurator works with almost any website or e-commerce platform. It's fully responsive, works on all devices, and can be customized to match your brand. Popular integrations include Shopify, WooCommerce, Magento, BigCommerce and custom websites.

Full implementation typically takes 2-3 weeks from delivery to production. This includes:

• Equipment installation and calibration (~2 days)
• Software integration and testing (1 week)
• Training and process optimization (1 week)

Our team handles everything, ensuring you're operational quickly with minimal disruption.

LumiaBox has minimal facility requirements:

• Footprint: Only 45" x 51" x 70" (smaller than most industrial equipment)
• Power: Standard 220V electrical connection
• Environment: Normal warehouse/production conditions
• Ventilation: Built-in fume extraction system included
• Safety: Class 1 laser enclosure requires no special room modifications

No specialized skills are required. Our system is designed for anyone to operate with minimal training. The intuitive interface, barcode scanning, and automated workflows mean your existing staff can run the system after just a few hours of training. We provide comprehensive training and ongoing support to ensure success.

LumiaBox can process over 1000 units per day with consistent quality. The actual throughput depends on design complexity and product type, but the system is 20x faster than traditional flatbed lasers. The rotary carousel design ensures continuous operation with zero downtime between products.

Yes! This is one of our biggest advantages. The robotic system automatically adapts to any product without changeover time. You can run tumblers, phone cases, jewelry, and tools in the same batch - the camera system identifies each item and adjusts accordingly. No fixtures, no manual setup, no sorting required.

Our system includes multiple quality control checkpoints:

• Automatic design validation before production
• Real-time monitoring through the admin portal
• Camera verification of product positioning
• Instant alerts for any issues
• One-click troubleshooting and reprocessing

Most issues are caught and corrected automatically before production begins.

The system is designed for minimal maintenance with 99.9% uptime. Regular maintenance includes:

• Daily: Quick visual inspection (5 minutes)

All maintenance procedures are automated reminders through the system interface.

The LumiaBox operates on a simple pay-per-use subscription model. You pay a small fee for each item engraved. This means you only pay for what you produce - no large upfront capital investment, no risk of underutilized equipment, and costs that scale perfectly with your business. The per-item fee includes all software, updates, and support.

Pay-per-use eliminates enormous upfront investment typically required for high level automation systems. You get immediate positive cash flow since you charge customers before incurring the per-use fee. There's no risk of equipment obsolescence - we continuously upgrade the technology. Maintenance, repairs, and support are all included. You can scale up or down based on demand without being stuck with expensive equipment during slow periods.

Everything. The per-use fee covers: the laser marking operation, all software licenses, automatic file processing and vectorization, cloud storage and backup, system maintenance and repairs, technology upgrades, technical support, and access to new features as they're released. There are no hidden fees or surprise costs.

The system automatically tracks usage and bills monthly in arrears. You can monitor real-time usage through the admin portal, seeing exactly how many items have been processed. Detailed reports show usage by day, product type, and operator. You only pay for successful engravings - any errors or test runs aren't counted.

That's exactly why pay-per-use makes sense. During busy seasons, you can run 24/7 without worrying about equipment capacity. During slow periods, your costs automatically decrease. You're never paying for idle equipment. Many customers see 3-4x volume spikes during holidays - our model handles this perfectly.